Midlothian Young People's Advice Service | Hide this site

MYPAS Digital Drop-in

MYPAS provides a FREE Digital Drop-in Information and Advice Service which runs Monday to Friday between 3:30pm and 5:30pm.

Our Drop-in sessions are available for young people, aged 12-21 within the Midlothian and East Lothian areas. You will be able to live chat online with a highly experienced MYPAS worker for information and advice on any issues which are having an impact on your health and wellbeing. Young people use our Drop-in for lots of different reasons.

You can chat to us about:

  • Substance use
  • Relationships
  • Physical health
  • Emotional Wellbeing
  • Worries, stress or anxiety
  • Sexuality and gender

To access our information and advice drop-in please go to our website at www.mypas.co.uk. A chat box will pop up from 3:30-5:30pm where you will be able to chat online to a MYPAS worker.

Information we can see

Prior to starting the conversation the web chat will ask you if you have read and understood our terms and conditions.

Confidentiality

This service is CONFIDENTIAL and what you discuss with us will stay within MYPAS. You do not have to give us your name or contact details to access our service.

However, if we are concerned about your safety, we will try to talk to you and get some further information so that we can support you and make sure you are safe.  

If you do decide to provide us with your contact details, we will only disclose this information to others if we feel that you might harm yourself, or that you or someone else is in immediate danger. This could include contacting emergency services who can attend to you immediately.

If you refuse to give your contact details then we may share your IP address with the emergency services. They will be able to trace the IP address back to the device that was used. We would only do this if there was real concern for your or someone else’s immediate safety.

We would always chat through this process with you as it is important that you understand why we may be concerned enough about you that we feel further action is necessary.

If you have any worries about confidentiality, just ask us at the beginning of your chat with us.

Privacy

We’re committed to protecting and respecting your privacy and the personal information we hold about you. For further information go to Privacy Notice

Crisis services

If you do find yourself really struggling or feel unable to cope, there are free and confidential crisis services which can help you with this:

  • Samaritans – 116123
  • ChildLine – 08001111
  • You can also call the NHS on 111 if you need urgent help with your mental health and you can call 999 if someone is in danger or you are not safe.

Webchat provider

We use a third party provider for the webchat service on www.mypas.co.uk. This software is provided by Livechatinc and staffed by MYPAS. LiveChat has their own privacy policy.